Insurance Certificate Request

We want to make sure you can find what you need at any time wherever you are. That’s why we take care of insurance certificate requests via an automated, on-demand online delivery system through www.iCerts.com that’s available 24 hours a day, 7 days a week, 365 days a year.

Certificates are processed instantly – with no 3-5 day turnaround period – and you can correct any error without agency assistance.

Lenders and Loan Processors

The iCerts user agreement requires all orders based on real estate transactions – purchases, refinances, second and reverse mortgage, etc. – to be placed by the lender and/or their representative. Do not request the condo owner or buyer to place these orders on your behalf. If you have any questions, please visit the iCerts "Get Started" page for details.

Lenders are responsibly for a $35 fee for each ordered certificate.

Start the certificate process:

  1. Log in to www.iCerts.com. If you’re a first-time user, you’ll need to register a new account.
  2. Locate the correct HOA.
  3. Click the "Order" button — you can find it on the far right of your screen.
  4. Enter your Home Owner and Mortgage information and complete the certification process. Don't worry if you end up making a mistake — you can make any needed corrections by ordering an additional certificate without any additional charges. For more details, visit iCerts.com/FAQ.

Condominium Unit Owners

The iCerts user agreement requires all orders based on real estate transactions – purchases, refinances, second and reverse mortgages, etc. – to be placed by your lender or loan officer.

If your lending institution requests an updated annual renewal certificate that doesn’t involve a transaction, please send a copy of the request letter sent to you by your lender to CS@iCerts.com and they’ll respond with registration instructions. Upon completion, they’ll also respond with how to download your certificate as a PDF.

If you’ve previously place an annual certificate renewal order through iCerts, just log in to your existing account to place your order.

For immediate self-service support, please visit the iCerts FAQs found on iCerts.com/FAQ for answers to the most frequently asked questions, such as who is responsible for ordering each certificate, or how to revise a previously ordered certificate.

If you have any questions regarding the ordering process or the iCerts.com program, please contact their customer support directly by email at CS@iCerts.com Or if you wish to discuss any policy-related topics or our services in greater detail, please contact us by email at Tanya.Kirchner@nfp.com.

Thank you for your support as we continue to enhance our customer service.

iCerts