Insights

New Notices Encouraging Carriers to Provide Prompt Services During COVID-19 Pandemic


The Insurance Department recently published two new notices meant to encourage carriers to provide prompt services during the COVID-19 pandemic. The first, published on March 18, 2020, encourages insurance carriers to take steps necessary to maintain their ability to process and pay claims and provide other required customer services in a reasonable and timely manner. The second, published on March 20, 2020, provides additional background and guidance on “essential businesses” and insurance, which confirms that insurance is an essential business. The notice also encourages insurance carriers to continue providing as many core insurance functions as possible during the COVID-19 pandemic.

The notices contain no new employer obligations, but hopefully give employers confidence that California carriers will continue to operate as best they can during the COVID-19 pandemic, including processing and paying claims in a timely manner.

March 18, 2020 Notice »
March 20, 2020 Notice »