Temporary Waiver of Telehealth Restrictions

On April 6, 2020, Director Cameron issued Bulletin No. 20-03, providing flexibility in telehealth services provided in the state. Specifically, as long as the governor’s emergency proclamation is in place, the Department of Insurance is authorizing insurers to:

  • Immediately allow for provider-patient relationships to be established over two-way audio or audio-visual interaction
  • Provide coverage of telehealth visits for all in-network providers, if the visit would be reimbursable telehealth under the Secretary of the Department of Health and Human Services 1135 waiver published March 13, 2020
  • Allow in-network providers to use non-HIPAA compliant communication platforms (such as Skype, Facebook Messenger, or Apple FaceTime) to provide patient care, to the extent that the provider does not already have access to a HIPAA compliant platform
  • Allow health care service providers to waive or pay all or part of a claimant’s deductible or cost-sharing for COVID-19 related testing, diagnosis and treatment

While this guidance is aimed at insurers and providers, employers should review this guidance so that they are aware of the relaxed rules on telehealth services.

Bulletin No. 20-03 »